Last updated on June 15, 2025
This page is updated regularly without prior notice.
By requesting our services, you are deemed to have accepted the following terms.
This page serves as a guideline in the event of any discrepancies.
Property Size
The client is required to provide an accurate estimated coverage size when booking. If the actual size significantly differs from what was provided, the photographer may refuse service, and an on-site cancellation fee will apply.
Procedures
Single Point of Contact Policy
To ensure clear and efficient communication, we only communicate with one authorized person. By default, this is the billing contact unless specified otherwise.
All work-related requests (e.g., scheduling, order changes, etc.) must come directly from this designated contact.
Scheduling
The client is responsible for confirming the appointment date and time. We cannot do this on your behalf. Once confirmed, any rescheduling or cancellation is also the client’s responsibility.
Preparation
The client must ensure the property is fully prepared before the appointment. The photographer cannot clean or stage the space except for minor adjustments and will shoot it as-is. The photographer will not wait on-site. If the property is not ready, they will shoot or leave based on the schedule.
Standard shooting protocols
We follow our standard working protocol. We do not guarantee specific angles, spaces, or aesthetic preferences. If you have any particular needs or preferences, you must notify us before the appointment.
If the client is not present during the shoot and has not provided prior instructions, all photos will be taken at the photographer’s discretion. Our standard shooting protocol include but not limited to:
- By default, we do not take unfinished spaces.
- By default, we do not take amenities and common areas.
- Except for the drone work, we do not take nearby schools, facilities, malls, parks and etc., and subject to extra fees if requested.
Condo Amenities
For amenity pictures of condos, either someone is present or prior permission is arranged. The session is limited to 15 minutes. Additional time may incur extra fees.
Amenity shots will NOT be taken if:
- The facility is in use.
- Condo rules do not allow.
- A fob is not provided.
- Amenities location are not given in advance.
Parking Fees
The client is 100% responsible for all parking fees. If free parking is not provided or unavailable at the time of service, the photographer will find parking and the cost will be added to the final invoice. If the client provides parking, it must be within a 5-minute walk of the service location, and clear, precise instructions must be given in advance.
Travel Fee
Please refer to our Travel Fee policy. Any Travel Fee will be confirmed and agreed by the client by the time of booking a service.
Reschedule & Cancellation
To change a confirmed appointment, we require a 24 hours notice in advance. In cases where you need a last-minute cancellation, please make sure you notify us at least 2 hours before the scheduled time, or otherwise, you will be billed for a $80 + Travel Fee (if applicable). You will be billed for the total order amount if the cancellation is made after the service is conducted.
Wait-Time Policy
If the photographer is delayed on-site due to the property being unprepared, inaccessible, or for any reason not caused by the photographer, the maximum wait time is 20 minutes. After that, the photographer will leave and an cancellation fee will apply.
If the client requests extended wait time, and the photographer’s schedule allows, a charge of $50 per 30 minutes will apply.
Payments Terms
Payment is due within 7 days after the service is completed. Once the deliverables are ready, any outstanding balance becomes payable in full—regardless of whether the files have been downloaded or used. A late fee of 10% of the total service value will apply to overdue payments on the 14th day. A 3% compounded monthly interest will apply to any overdue balance, beginning on the 15th day from the invoice date or the date the deliverables are ready, whichever is earlier.
Payment Methods
You may choose from the following secure payment options:
1. Client Dashboard
Log in to your Dashboard and click the ‘Make Payment’ button. You’ll be directed to a secure third-party payment gateway.
Note: Please refresh the page after completing your payment. We do not store your payment information in any form.
2. Online Invoice
We can email you a digital invoice with a secure credit card payment link. This is a safe and convenient option. We do not collect or store your payment information.
3. Email Transfer (e-Transfer)
- Send payment to evereal.studio@gmail.com.
- If a security question is required, please use word 'evereal'.
- Kindly notify us once the transfer is sent.
Credit Card On File
In some cases, clients are required to keep a credit card on file. This typically applies when the total value of services ordered exceeds $1,000 CAD (one-time or accumulated). Once your order is completed and ready for delivery, you authorize us to charge your credit card accordingly.
Note: Please do not send you credit card information directly to us. We do not collect or store your credit card information. All payment details are securely processed and stored by Square, a trusted third-party payment provider. We do not have access to your card details.
Matterport 3D Virtual Tour
The Matterport 3D tour will stay active for 90 days from the date it is captured, as long as the listing remains active on MLS.
The tour may be archived (deactivated) under the following conditions:
1. The tour has been active for more than 90 days from the capturing date.
2. The listing is no longer in an active state, such as, Unavailable, Expired, Sold, Terminated, Suspended, etc.
You may request to reactivate the tour once, free of charge, within the 90-day period. Additionally, you can extend the tour for another 60 days for $30 (tax included). Any additional reactivations will cost $10 per activation (tax included).
Schematic Floor Plan
- See details and samples here.
- Room sizes and total square footage are estimated based on on-site measurements. These are not suitable for renovation, architectural, or legal use.
- Our schematic floor plan may differ from MPAC data, builder floor plans, or original blueprints due to renovations, layout changes, or varying measurement methods. We CANNOT alter the measurements.
- Ceiling height is NOT measured or included.
- Measurements are limited to the interior of the property only. NO common areas.
- We CANNOT create a floor plan without measurements.
Virtual Staging
- See details and samples here.
- Designing and rendering images are very time consuming, therefore the client input is limited. We choose the furniture type and design style for you. The final result will match the overall look and feel of the sample images shown on the portfolio page.
- Clients are permitted one round of revision. Changes can be made are limited to the positioning of furniture only.
Drone Photo/Video
- The photographer has sole discretion to determine if drone operations can proceed, based on weather, legal regulations, and safety conditions.
- If drone work cannot be performed, the client will not be charged for that portion of the service.
- If you request markers placed on drone photos or video, up to 3 markers (including the one for the property) are included. Additional markers will be charged at $10 each.
- The client is responsible for clearly indicating the exact location of each marker to be placed; we will apply them accordingly.
Feature Sheets
You will receive your first design draft after the photos are delivered. Payment is required before printing. You may choose to pick up from our office or have it shipped for an additional fee.
File Storage
All deliverables are provided as links, not email attachments. Files are stored locally with us for up to 1 year, after which they may be permanently deleted. Please download your files as soon as possible.
Post-editing
All services include basic editing, such as exposure adjustment, white balance, cropping, resizing, and blurring agent signs or personal photos. Advanced editing—like removing objects, replacing skies, cleaning driveways, or fixing imperfections—is not included and must be requested separately for an additional fee. Final editing style and overall look are at the our discretion.