Services & Conditions

Services & Conditions

Last updated on April 7, 2022


Please review carefully. You're deemed to have accepted the following contents. If you disagree, please do not proceed or contact us to cancel your order.

Payments

Evereal Studio Inc. (hereinafter 'Evereal Studio' or 'We' or 'Photographer') doesn't charge in advance nor requires credit card information. The agent (hereinafter 'the client' or 'the homeowner' or 'You') only asked to complete payment to access the deliverables. However, payment is due within 14 days after the service is conducted. Once the work is ready to deliver, any outstanding balance is payable in full regardless of whether you have downloaded or used the deliverables. The company may apply a 3% interest per month to any overdue balance after 30 days.

We currently accept two payment methods:
Credit card online:
We recommend you proceed with payment in the client's Dashboard. You will be directed to a secured third-party payment gateway when clicking the 'Make Payment' button. Please make sure you refresh the Dashboard page after the payment is completed. We do not store your payment information in any form.
Email transfer: Email transfers can be made to evereal.studio@gmail.com, with the security question answer set to 'evereal' (if required). Please notify us when transferred.

Shooting Procedures

If the client doesn't present during the services and hasn't made prior requests, all shots taken will be at the photographer's discretion. The client is to ensure the property is in 'photo-ready' condition. The photographer will not prepare the space and shoot 'as-is.' The photographer will not be liable for the missing shots (i.e. unfinished basement, closets, specific angles/views, amenities). We recommend that the client make clear instructions before or at the time of the shooting if needed. The client is to make sure of the accessibility of the property. Due to inaccessibility, we may charge for cancellation, reschedule, revisit, or travel fees. The client must accompany the photographer to shoot amenities in a Condo building.

Travel Fee, Reschedule & Cancellation

Please refer to this map for the Travel Fees. We will inform you of the exact charge of a Travel Fee, if any, when confirming an order.

To change a confirmed appointment, we require a 24 hours notice in advance. In rare cases where you need a last-minute cancellation, please make sure you notify us at least 2 hours before the scheduled time, or otherwise, you will be billed for a $50+Travel Fee (if applicable) to compensate for the gas and time of the photographer. You will be billed for the total order amount if the cancellation is made after the service is conducted.

Product Delivery & Storage

All deliverables are in the form of links and not email attachments. We store all your files locally up to 1 year before deletion. They are not recoverable once deleted, so please download them at your earliest convenience.

Feature Sheets will be mailed directly to the designated address. No signature is required, so please check your community mailbox.

Post-editing

All services include basic editing, for example, adjusting exposure, white balance, blurring the agent signage or personal pictures, resizing and cropping. Advanced editing is not included in the service charge, for example, removing small objects from the original photo, replacing the sky, cleaning driveways, fixing imperfections. Advanced editing is request-based and subject to a fee. The final post-production and editing styles, effects, and overall look of the work are left to the photographer's discretion.

Parking Fees

Service charges do not include parking fees. If the client cannot provide free parking, parking fees will be added to the final service charge as incurred. The parking spot should be reasonably close to the service location (within 5 mins walking distance).

Service-Related Topics

Tiers

Tiers are designed for different property sizes. You're required to choose the Tier that fits the estimated property size. 

  • Tier 1 includes up to 30 photos and is recommended for property size below 3000 sq. ft
  • Tier 2 include up to 60 photos and is recommended for property sizes between 3000 and 5000 sq. ft

The photographer will strictly follow your order. If the Tier you've ordered is not enough to cover the entire property, we will try to contact you on-site via a call or text message to suggest an upgrade to a higher Tier. 

If you are not reachable within 15 minutes or you've decided not to upgrade, we will proceed based on your original order. You're aware that some angles/views/features may not be obtained due to this limitation.

Some services require a matching Tier to perform, such as a Floor Plan, Matterport 3D Tour and Walk-thru Motion Video. In such cases, it's required to upgrade to a higher Tier, or we will remove these services from your order should you decided not to upgrade.

Still Photos

We highly encourage you to come on-site with us because we'd be happy to show you all the photos before leaving the site. This way, we can make sure we got everything you need as it will be the only chance for you to preview the photos.

Expedited Photo Delivery

This add-on service enables you to receive the Still Photos the same day. Otherwise, the orders are processed based on the time it is received. You may refer to the FAQ for the turnaround.

Matterport 3D Virtual Tour

The Matterport 3D tour will remain active for 120 days while the listing is active. You can request us to reinstate the tour at any time within the 120 days. You need to notify us in advance (for a fee), or it will be permanently removed when it passes 120 days.

Feature Sheets

You will receive your first design revision the next day. It's required to complete the payment before sending your feature sheets for print.

Schematic Floor Plan

The dimensions are estimated in a schematic floor plan (the margin of error may be up to 4%). It's for demonstration purposes only, and results may vary from the actual. The turnaround time is between 24 to 36 hours.