Last updated on June 15, 2025
This page is updated regularly without prior notice.
By booking our services, you agree to the following:
Coverage Size The client is required to provide an accurate estimated coverage size when booking. If the actual size significantly differs from what was provided, the photographer may refuse service, and an on-site cancellation fee will apply.
Communication Policy To keep communication efficient, we only deal with one authorized contact person (defaulting to the billing contact). All scheduling, change requests, and order updates must come directly from this designated person.
Scheduling Clients are responsible for confirming the appointment date and time. We do not do this on your behalf. Once confirmed, any necessary rescheduling or cancellation is the client’s responsibility.
Site Preparation The property must be fully ready upon the photographer’s arrival. We do not provide cleaning or staging services and will not move items; we shoot the property as-is. Our photographers do not wait on-site. If the property is not ready, we will either shoot it as it stands or leave to stay on schedule.
Shooting protocols
Standard Procedure: We follow our standard working protocols. Specific angles or aesthetic preferences are not guaranteed unless requested before the appointment. If you are not present and have not provided prior instructions, the photographer will use their professional discretion.
Default Exclusions: By default, we do not photograph unfinished spaces, common areas, amenities, or nearby facilities (schools, parks, etc.). These services are subject to extra fees if requested.
Condo Amenities
Access: Amenity shoots require someone to be present or prior permission to be arranged.
Time Limit: These sessions are limited to 15 minutes; additional time will incur extra fees.
Limitations: We will not photograph amenities if the facility is in use, prohibited by condo rules, a fob is not provided, or the location was not shared in advance.
Parking Fees
The client is 100% responsible for all parking costs. If free parking is unavailable, the photographer will use paid parking and add the cost to your final invoice.
Any parking provided by the client must be within a 100m of the location and include clear, precise instructions.
Travel Fee
Please refer to our Travel Fee policy. Any Travel Fee will be confirmed and agreed by the client by the time of booking a service.
Reschedule & Cancellation
Changes to a confirmed appointment require at least 24 hours’ notice, no later than 6 PM the day before.
Last-minute cancellations must be made at least 3 hours in advance; otherwise, a $100 cancellation fee plus applicable travel charges will apply.
If cancellation occurs after the service has started, the full order amount will be charged.
If the property is unprepared, inaccessible, or delayed for reasons not caused by the photographer, the maximum wait time is 15 minutes. After this period, the photographer may leave and a cancellation fee will apply.
If extended wait time is requested and the photographer’s schedule permits, an additional $80 per 30 minutes will be charged.
Payments Terms
Payment is due within 7 days of service completion. Once deliverables are ready, the full balance is payable, regardless of download or use. A 10% late fee applies on the 14th day. A 3% compounded monthly interest will apply to overdue balances starting on the 15th day from the invoice date or the date deliverables are ready, whichever comes first.
Payment Methods
You may choose from the following secure payment options:
1. Client Dashboard
Log in to your Dashboard and click the ‘Make Payment’ button. You’ll be directed to a secure third-party payment gateway.
Note: Please refresh the page after completing your payment. We do not store your payment information in any form.
2. Online Invoice
We can email you a digital invoice with a secure credit card payment link. This is a safe and convenient option. We do not collect or store your payment information.
3. Email Transfer (e-Transfer)
- Send payment to evereal.studio@gmail.com.
- If a security question is required, please use word 'evereal'.
- Kindly notify us once the transfer is sent.
Credit Card On File
In some cases, clients are required to keep a credit card on file. This typically applies when the total value of services ordered exceeds $1,000 CAD (one-time or accumulated). Once your order is completed and ready for delivery, you authorize us to charge your credit card accordingly.
Note: Please do not send you credit card information directly to us. We do not collect or store your credit card information. All payment details are securely processed and stored by Square, a trusted third-party payment provider. We do not have access to your card details.
Matterport 3D Virtual Tour
The Matterport 3D tour will stay active for 90 days from the date it is captured, as long as the listing remains active on MLS.
The tour may be archived (deactivated) under the following conditions:
1. The tour has been active for more than 90 days from the capturing date.
2. The listing is no longer in an active state, such as, Unavailable, Expired, Sold, Terminated, Suspended, etc.
You may request to reactivate the tour once, free of charge, within the 90-day period. Additionally, you can extend the tour for another 60 days for $30 (tax included). Any additional reactivations will cost $10 per activation (tax included).
Schematic Floor Plan
- See details and samples here.
- Room sizes and total square footage are estimated based on on-site measurements. These are not suitable for renovation, architectural, or legal use.
- Our schematic floor plan may differ from MPAC data, builder floor plans, or original blueprints due to renovations, layout changes, or varying measurement methods. We CANNOT alter the measurements.
- Ceiling height is NOT measured or included.
- Measurements are limited to the interior of the property only. NO common areas.
- We CANNOT create a floor plan without measurements.
Virtual Staging
- See details and samples here.
- Designing and rendering images are very time consuming, therefore the client input is limited. We choose the furniture type and design style for you. The final result will match the overall look and feel of the sample images shown on the portfolio page.
- Clients are permitted one round of revision. Changes can be made are limited to the positioning of furniture only.
Drone Photo/Video
- The photographer has sole discretion to determine if drone operations can proceed, based on weather, legal regulations, and safety conditions.
- If drone work cannot be performed, the client will not be charged for that portion of the service.
- If you request markers placed on drone photos or video, up to 3 markers (including the one for the property) are included. Additional markers will be charged at $10 each.
- The client is responsible for clearly indicating the exact location of each marker to be placed; we will apply them accordingly.
Feature Sheets
You will receive your first design draft after the photos are delivered. Payment is required before printing. You may choose to pick up from our office or have it shipped for an additional fee.
File Storage
All deliverables are provided as links, not email attachments. Files are stored locally with us for up to 1 year, after which they may be permanently deleted. Please download your files as soon as possible.
Post-editing
All services include basic editing, such as exposure adjustment, white balance, cropping, resizing, and blurring agent signs or personal photos. Advanced editing—like removing objects, replacing skies, cleaning driveways, or fixing imperfections—is not included and must be requested separately for an additional fee. Final editing style and overall look are at the our discretion.